Tag: Technology
Advisor Innovations: Schwab’s Bernie Clark and Rick Wurster on the “Unprecedented” Migration of Assets From TD Ameritrade, and What Advisors Can Expect From the Dominant Custodian Going Forward

Advisor Innovations: Schwab’s Bernie Clark and Rick Wurster on the “Unprecedented” Migration of Assets From TD Ameritrade, and What Advisors Can Expect From the Dominant Custodian Going Forward

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After a summer break, the Advisor Innovations podcast is back. In the new season’s inaugural episode, David Armstrong, director of editorial strategies at Informa Connect’s Wealth Management group, is joined by Rick Wurster, the president of the Charles Schwab Corporation, along with Bernie Clark, managing director and head of advisor services. The conversation was held on the eve of the firm’s Impact conference, and weeks after the final Labor Day marker which concluded the conversion of $1.3 trillion in TD Ameritrade assets, including those from some 7,000 advisory firms, into Charles Schwab, making the firm the dominant custodian to independent advisors.  

Rick and Bernie talk about how they viewed the integration as a challenge to bring together the “best of both worlds,” including adding the prized trading features of TDAI’s trading technology into Schwab’s Advisor Services platform, while integrating Schwab’s larger breadth of advisor services in banking and support for HNW clients, a growing focus of the firm’s advisor support services. 

Specifically, Rick and Bernie discuss:

  • How the competitive landscape has evolved since Schwab made its announcement four years ago, including the arrival of Goldman Sachs and Envestnet as custodial competitors.
  • How M&A in the RIA industry may be down, but “joins,” or advisors joining an independent advisory firm under different employment models, are on the rise. 
  • What advisors need to understand about Schwab’s cash-sweep accounts.
  • How more sophisticated banking services, like its recently unveiled digital securities-based lending platform, are helping its advisor clients keep more assets inside the firm. 
  • What motivated Schwab’s significant investment in Dynasty Financial Partners, and how they are open to making more investments in firms or platforms that help grow the RIA channel – including possible opportunities in financing next-generation advisors. 

Resources:

RIA Edge Podcast

Connect With David Armstrong:

Connect With Rick Wurster & Bernie Clark:

About Our Guests:

Rick Wurster

Rick Wurster was appointed President of The Charles Schwab Corporation in October 2021. In his role, Wurster oversees Investor Services, Advisor Services, Workplace Financial Services, Digital Services, Schwab Asset Management, Third-Party Platforms, and Investor Advice Solutions.  

Wurster joined Schwab in early 2016. He was most recently head of Schwab Asset Management Solutions which provided money management and portfolio advice solutions, wealth management services, financial research, and market insights. He previously served as CEO of Charles Schwab Investment Advisory, Inc. (CSIA), as well as CEO of ThomasPartners, Inc. and Windhaven Investment Management, Inc. prior to their integration into CSIA.

Before joining Schwab, Wurster was employed at Wellington Management and McKinsey & Company where he was a leader of the asset management practice and an Associate Principal.

Bernie Clark

Bernard “Bernie” J. Clark is Managing Director, Head of Advisor Services and a member of Charles Schwab’s Executive Committee. He oversees the business that provides custodial, operational, and trading support to nearly 15,000 independent investment advisory firms with $3.67 trillion in assets under management. In addition to custody services, Schwab Advisor Services provides practice management and consultative support to help independent advisors start, build, and grow their firms. A recognized industry leader, Clark has been named as one of the “IA 25” by Investment Advisormagazine, which annually ranks the 25 most influential people in the industry.

Clark has more than 30 years of financial industry experience serving individual and institutional investors. He began his career at Schwab in 1998 as Senior Vice President of Trading and Operations for Schwab Institutional. He later worked on the retail business as leader of the client services organization before returning to the advisor business to lead the sales and relationship management organization. He took on his current role as head of Schwab Advisor Services in 2010.

Prior to joining Schwab, Clark was with the London office of Deutsche Morgan Grenfell. There he held the position of managing director in charge of global sales support, hedge fund operations, and technology, including managing client service support in Asia, Europe, and the U.S. He also spent 13 years with Salomon Brothers as a member of the executive committee responsible for North American operations.



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Advisor Innovations Podcast: Tim Maurer on Personal Finance is More Personal Than Finance

Advisor Innovations Podcast: Tim Maurer on Personal Finance is More Personal Than Finance

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Tim Maurer is a financial advisor and author who most recently took on the role of Chief Advisory Officer at SignatureFD. In this episode of the Advisor Innovations podcast, Maurer talks with David Armstrong about what, exactly, a Chief Advisory Officer does, and how he sees the lessons of life planning and qualitative financial advice being tactically implemented in advisor-client relationships. 

Tim  discusses:

  • Why he made the move to fast-growing RIA Signature FD after years at the larger Buckingham Wealth Management.
  • How he sees his role as a Chief Advisory Officer, and what it means to sit at the nexus between advisor development and the client experience. 
  • How he’s attempting to embed the lessons from behavioral finance and psychology into the relationship between clients and advisors. 
  • Why advisors who focus more on the qualitative side of financial planning, as opposed to the quantitative, are more successful.
  • How he makes a distinction between advisors as financial therapists, and financial coaches: Most advisors should follow the coaching model. 
  • What he’s learned from pioneers in the “life planning” field like Kinder Institute’s George Kinder and Money Quotient’s Carol Anderson
  • Most importantly, how the sometimes softer side of financial planning is being coded into advisory firm’s workflows and processes in a scalable, efficient way. 

Resources:

Connect With Tim Maurer:

Connect With David Armstrong:

About Our Guest:

Tim Maurer is a speaker, blogger, author, and financial advisor. As Chief Advisory Officer at SignatureFD he serves as an industry leader to the media and an educator to both consumers and financial advisors. He is a regular contributor to CNBC, Forbes, Time/Money.



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Advisor Innovations Podcast: Dumb indexes, “Smart” Beta and Intelligent Design—How Larry Swedroe Helps Advisors Make Sense of Investments

Advisor Innovations Podcast: Dumb indexes, “Smart” Beta and Intelligent Design—How Larry Swedroe Helps Advisors Make Sense of Investments

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For many advisors, Larry Swedroe needs no introduction; He’s the author of numerous books on investing, a frequent columnist in advisor publications, including Wealthmanagement.com, and the Head of Financial and Economic Research at Buckingham Strategic Wealth, one of the largest RIAs in the country.

He’s also active on social media where he can be found in sometimes heated debates with other industry luminaries on the merits of different compensation models for financial advisors, the dire prospects for most active stock managers, and what the latest academic research on investment management and the markets tells advisors about how to build better portfolios.

In this edition of the Advisor Innovations podcast, Swedroe describes how he views his work, why it is getting harder for active managers to generate alpha in the publicly traded markets, and where he sees opportunities for income in the increasingly accessible private markets. 

Swedroe discusses:

  • Why, in the face of growing evidence of subpar long-term returns, retail investors and active stock managers are proliferating.
  • How a three-year track record tells investors almost nothing about a manager’s long-term prospects.
  • Why “dumb indexes” don’t solve the investors’ problem, and why “smart beta” is an oxymoron and how investors are best served by “intelligently designed” portfolios. 
  • How some research shows stock turnover and management fees are the two variables that can determine active managers’ outcomes. 
  • Why easier access to private markets for investors, including interval funds, are a good option for some investors—himself included.
  • Where he is placing some of his investments now.

Connect With Larry Swedroe:

Connect With David Armstrong:

About Our Guest:

Larry Swedroe is a principal and the director of research of Buckingham Asset Management[1] and BAM Advisor Services. Previously, Larry was Vice-Chairman of Prudential Home Mortgage, the nation’s second largest home mortgage lender. He has held positions at Citicorp as Senior Vice-President and Regional Treasurer, responsible for treasury, foreign exchange and investment banking activities, including risk management strategies. Larry has an MBA in Finance and Investment from NYU, and a BA in Finance from Baruch College. He is the author of 17 books.

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Julie Littlechild on Client Feedback and the Engagement Engine

Julie Littlechild on Client Feedback and the Engagement Engine

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Advisors have long been aware that the better they know the client, the better client experience they can provide. Advisory boards and feedback surveys have been around forever to give the advisor some guidance over how to better engage with clients and prospects.  

In this episode, David Armstrong speaks with Julie Littlechild, founder and CEO of Absolute Engagement, on taking client engagement feedback to the next level. Littlechild recently launched the Engagement Engine, a digital platform that brings client feedback into real-time, ongoing metrics for the advisor. The idea is that through a series of questions and prompts, tucked unobtrusively alongside the standard client touch points and communications, advisors can instantly gauge a client’s confidence and fears, preferences and aversions, and plot some of that data over time to track and measure impact. It’s a game-changer in client engagement. 

Julie discusses:

  • Why client feedback is essential to creating preferred services.
  • How technology has changed the way feedback is collected and used.
  • The balance between personalized planning and managing an entire business worth of clients.
  • The development of the Engagement Engine, and the possibilities for using real-time client feedback across the advisor’s techstack, including the CRM. 
  • Thoughts on evolving from a consultant to a “tech entrepreneur”, putting together a killer board of advisors and what comes next for her company. 

Connect With Julie Littlechild:

Connect With David Armstrong:

About Our Guest:

Julie is a recognized expert on the drivers and evolution of client experience, client engagement. and referral growth. She is responsible for: designing the firm’s strategic vision and product roadmap, conducting on-going investor and advisor research, driving firm growth and representing the company on conference stages around the world.

 

Products are issued by Allianz Life Insurance Company of North America (Allianz). Variable products are distributed by its affiliate, Allianz Life Financial Services, LLC, member FINRA, 5701 Golden Hills Drive, Minneapolis, MN 55416-1297. 800.542.5427 www.allianzlife.com. This notice does not apply in the state of New York.

Allianz is not affiliated with WealthManagement or the featured guest.



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Advisor Innovations Podcast: Mark Miller on Rebooting a Retirement Plan

Advisor Innovations Podcast: Mark Miller on Rebooting a Retirement Plan

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Mark Miller is a career journalist who digs deep into the world of retirement planning, social security, medicare and the state of retirement “readiness” among people nearing the goal line. Miller has written regularly for The New York Times, Reuters, Morningstar and has been a long-standing columnist for Wealth Management magazine and WealthManagement.com. He is the author of the recently published Retirement Reboot: Commonsense Financial Strategies for Getting Back on Track. In this episode, Wealth Management editor David Armstrong speaks with Miller about the challenges of retirement planning from both an advisor’s and client’s perspective. 

Mark discusses:

  • Why for many, but certainly not all, clients, social security should be considered longevity insurance, and delayed for as long as possible.
  • What advisors get wrong about advising clients on Medicare choices, and where to go for unbiased, objective advice. 
  • Helping clients do the math around long-term care insurance and LTC riders. 
  • How new research models suggest a higher allocation to equities does not help a retirement portfolio in draw-down mode.
  • What many get wrong in the debate around the financial sustainability of Social Security and Medicare. 

Resources:

Connect With Mark Miller:

Connect With David Armstrong:

About Our Guest:

Mark Miller is a journalist, author and podcaster specializing in coverage of retirement and aging. He contributes regularly on retirement to The New York Times, and writes columns for Reuters, Morningstar.com and WealthManagement.com. He is the author of Jolt: Stories of Trauma and Transformation (Post Hill Press) and The Hard Times Guide to Retirement Security (Wiley).



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Advisor Innovations: Asset Management Pioneer Bruce Bond on the Story Behind Innovator ETFs

Advisor Innovations: Asset Management Pioneer Bruce Bond on the Story Behind Innovator ETFs

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In this episode, David Armstrong is joined by Bruce Bond, CEO and co-founder of Innovator Capital Management, a pioneer in the ETF industry and three-time WealthManagment.com Industry Award winner, to discuss pushing boundaries within the ETF market, diving into where the ETF business is going and how advisors are using ETFs in their client portfolios. 

Bond discusses:

  • The problem Bond and co-founder John Southard were looking to solve with Innovator’s Buffer ETFs, which limit the upside potential on market gains while setting a floor on the downside, and how advisors are using them.
  • Why the ETF is a better wrapper for the investment strategy that typically was found in a structured product offering from the largest investment houses. 
  • Bruce’s outlook for the markets, and how the volatile turn in equities is accelerating asset flows this year into the Buffer ETFs.
  • How the Buffer ETFs prompted a number of imitators to launch their own versions of defined-outcome ETFs. 
  • Which asset classes are on the white board at Innovator headquarters for the next ETFs. 
  • The story of how Innovator’s hometown of Wheaton, Ill., became the hotbed of ETF innovation, starting with Unit Investment Trust managers from Nuveen and Nike Securities, now First Trust. 

Connect With Bruce Bond:

Connect With David Armstrong:

About Our Guest:

Bruce is co-founder and CEO of Innovator Capital Management. Having cofounded PowerShares Capital Management in 2003, he is recognized as one of the pioneers of the ETF industry. His leadership, creativity and entrepreneurial vision challenged the conventional thinking about ETFs and blazed a trail that made way for the massive growth of what is known today as smart or strategic beta. In addition to being recognized for best-in- class products, Bruce has been named the ETF industry’s most influential person on multiple occasions. He is a thought leader and has been quoted in financial publications around the globe.



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Advisor Innovations: Shirl Penney on The Modern Independent Advisor

Advisor Innovations: Shirl Penney on The Modern Independent Advisor

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In this episode, David Armstrong is joined by Shirl Penney, President and CEO of Dynasty Financial Partners, diving into the history and ecosystem of the independent financial advisor movement. 

Shirl discusses:

  • The problem Penney and his co-founder were looking to solve when they launched Dynasty.
  • How technology was the great enabler fueling Dynasty’s growth
  • Replicating wirehouse capabilities and financial products outside the wirehouse’s walls. 
  • What are advisors looking for as independent advisors, and how that has changed over time.
  • How newer investors in the independent channel of financial advice are changing the market, and what an economic downturn might mean for advisors.
  • Where the business of wealth management is going, and the role Penney sees Dynasty playing in the future.

Connect With Shirl Penney:

Connect With David Armstrong:

About Our Guest:

Shirl Penney is the founder of Dynasty Financial Partners. He currently serves as President and CEO of Dynasty and is a member of the Board of Directors. Shirl is a frequent speaker at industry events, often quoted in various financial publications, and was named to Investment News’ 2015 list of 40 most influential people in wealth management under the age of 40. Shirl was also named to the 2016 inaugural list of Icons and Innovators in wealth management by Investment News.



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TAMP Technology Changing The Onboarding Process with Scott MacKillop

TAMP Technology Changing The Onboarding Process with Scott MacKillop

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In this episode, David Armstrong is joined by Scott MacKillop, CEO of First Ascent to discuss TAMP services, differentiating themselves from the competition through the team they have and how their team works. Scott shares the benefits of technology within the business, both for the advisors they work with and within their own team, while revealing the problems that arise from a legal and fiduciary standpoint when advisors don’t understand the context surrounding TAMP and it’s uses with clients.

Scott discusses:

  • How First Ascent has adapted to a digital workspace and how they have benefited
  • Why they acquired a client onboarding technology to increase value
  • The value of TAMP for advisors and clients, including why advisors are looking for TAMP software, how it is implemented and what clients get out of the technology
  • The legal and fiduciary problems surrounding TAMP-based services used by advisors without consideration

Connect With Scott MacKillop:

Connect With David Armstrong:

About Our Guest:

Scott MacKillop is the founder and largest shareholder of First Ascent Asset Management, LLC. Prior to establishing First Ascent, Mr. MacKillop served for 8 years as the President of Frontier Asset Management. Mr. MacKillop has also served as President of US Fiduciary Services, President of Trivium Consulting, President and Executive Vice President and Chief Operating Officer of PMC International, Inc. and President and Senior Vice President of ADAM Investment Services. Mr. MacKillop also served as an independent trustee of First Western Funds Trust.

 

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Advisor Innovations Podcast: Facet Wealth’s Anders Jones

Advisor Innovations Podcast: Facet Wealth’s Anders Jones

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Facet Wealth’s Anders Jones on Building a Hyper-Efficient Financial Planning Firm for the Mass Affluent.

In this episode, David Armstrong is joined by Anders Jones, co-founder and CEO of Facet Wealth, to discuss the firm’s recent $100 million equity raise, how the business model of Facet Wealth has evolved from a buyer of clients’ business from other RIAs to a consumer-facing, subscription-based financial planning firm for clients who may not at first have the assets to sit comfortably at a more traditional RIA, and how the company is using technology to improve the efficiency of its over 100 in-house CFPs to the point where each advisor can take on more than twice the number of clients than the industry’s average. 

Anders discusses:

  • How Facet’s original intention of buying smaller clients from existing RIAs didn’t really work, and why that’s a testament to most advisor-client relationships.
  • How they’ve grown to 11,000 clients, 75% of whom have never had a financial advisory relationship, with an aggressive digital marketing strategy, taking in thousands of leads a day.
  • How Facet’s technology model creates highly efficient advisor workflows, separating prospecting and onboarding of clients from the responsibility of financial planners. 
  • How the firm plans to use its newest round of capital—not to hire more advisors necessarily, but to expand the service offerings into areas like taxes and estate planning.  

Connect With Anders Jones:

Connect With David Armstrong:

About Our Guest:

Anders Jones is the co-founder and CEO of Facet Wealth. He is a venture partner with Argyle Ventures, and previously was on the business development team of LiveRamp, an enterprise data marketing platform, prior to its acquisition by Acxiom.

 

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19. CAIS’s Matt Brown on Connecting Advisors to Alternative Investment Managers

19. CAIS’s Matt Brown on Connecting Advisors to Alternative Investment Managers

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Traditional 60/40 portfolios are not delivering the returns clients are looking for, argues Matt Brown, a former financial advisor and now CEO of CAIS, an alternatives investment platform for wealth managers. In the current market, alternative investing has increased in demand, prompting advisors to look for more information on these investment options.  

In this episode, David Armstrong talks with Brown about how the CAIS platform works to connect financial advisors with alternative asset managers and strategies that are right for their clients. Matt talks about the role of alternative investments within the current market and the importance of education as investing continues to evolve.

David and Matt discusses:

  • How CAIS provides connections to facilitate investments in alternatives
  • Why alternative investments are increasing in popularity among advisors and clients
  • The importance of education when advisors implement alternative investing
  • The role for crypto and blockchain technology for CAIS. 

Connect With Matt Brown:

Connect With David Armstrong:

About Our Guest:

Matt Brown is the Founder, CEO, and Chairman of CAIS. He has spent over 30 years at the intersection of wealth management, alternative investments, and platform design. He began his career as a financial advisor at Shearson Lehman Brothers and Smith Barney. In 2009, Matt founded CAIS, the first truly open marketplace for alternative investments, where financial advisors and asset managers can engage and transact directly on a massive scale. Financial advisors, the professionals we designate to oversee our economic futures, do not have the same access to alternative investments in comparison to large institutions. CAIS is changing that. Matt believes entrepreneurship is the major driver of economic and social change. He’s spent the better part of two decades working with Endeavor, the world’s leading organization for high impact entrepreneurs. During his tenure, he had the opportunity to mentor dozens of entrepreneurs from around the world, including Africa, Latin America, and the Middle East. Matt is honored to have been on Endeavor’s South African and Turkish Boards which ultimately led to a position on the Global Board of Directors. The experience deepened his belief that helping entrepreneurs build and scale their businesses promotes economic growth and prosperity. It’s Matt’s personal mission to ensure that anyone with a dream, and the drive to achieve it, have an equal opportunity to make it happen.

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